Garage door repair in Ottawa and Gatineau, same day, every brand

Need a garage door fixed today?

Yes. We are usually there the same day. HUSH runs same-day garage door repair across Ottawa and Gatineau, 7 days a week, with no overtime fees. Call (343) 700-1077, tell us what the door is doing, and we book the next open window.

A broken garage door is a security risk and a safety hazard, so we treat it as urgent. Our trucks carry springs, cables, rollers, hinges and common opener parts, which is why most calls are a single same-day visit. For a door stuck open or off the track late in the day, our after-hours garage door repair line is answered until 9pm, every day.

What garage door problems do we fix?

All of them. We repair broken springs, dead openers, doors off the track, snapped cables, worn rollers, dented panels, loose hinges, failed weather seals, dead remotes and misaligned safety sensors. If a part of your door has failed, we carry the fix and we install it the same day.

Most Ottawa breakdowns trace back to one of the parts below. Find your symptom, then tap through for the detail, price and how the repair works.

What is the most common problem with garage doors?

Broken torsion springs, by a wide margin. A standard spring is rated for about 10,000 open-and-close cycles, which is roughly seven years at four uses a day, and it carries the entire weight of the door. The other common failures are lift cables, rollers, safety sensors and the opener, and most of them are a part reaching the end of its rated life: cables last 8 to 12 years, rollers 7 to 10 and an opener 10 to 15.

On an Ottawa home, a door around seven years old that has never had its springs changed is the first place we look. The sign is a loud bang from the garage, then a door the opener strains to lift or cannot lift at all. Stop pressing the button at that point. The opener is now trying to lift the full weight of the door on its own, which can strip the drive gear or burn out the motor and turn a spring repair into a spring and opener repair.

What are the common problems with overhead doors?

The same ones, because an overhead door and a residential garage door are the same mechanism: spring failure, opener failure, cable wear, and rollers or track binding. On a wider or heavier overhead door every one of those faults is more dangerous to touch, because the springs counterbalance the full door weight, anywhere from 130 to 350 lb. We service overhead doors on houses and detached shops.

Overhead door is the trade name for the sectional door that rolls up into the ceiling on tracks, so an overhead door repair and a garage door repair are the same job. A door on a detached shop is often taller or wider than the one on the house, which means heavier springs, longer cables and more weight on the rollers. The repair is the same, with bigger parts, and it is quoted the same way: in writing, before any work starts.

Do you repair commercial garage doors as well as house doors?

Yes. This page covers house doors, and we also repair commercial doors across Ottawa and Gatineau: sectional steel, rolling steel, shutters, high speed doors and commercial operators.

Commercial repairs are quoted in writing after a site visit, because the door gauge, headroom, barrel size, operator type and power supply all change the part and the labour. A commercial door also cycles far more often than a house door, so its springs and cables are specified for the real cycle count. Curtains, fire rated assemblies and three phase operators are ordered rather than carried on the truck, and we say so when we quote. For how that work is scoped, see commercial garage door repair in Ottawa and Gatineau.

What should you do while you wait for the repair?

Stop using the opener, leave the door where it is, and keep people, pets and cars out of its path.

A door with a broken spring or cable has lost the counterbalance that holds its weight, 130 to 350 lb, so it can drop without warning, and every press of the button strains the opener against the full load. Do not try to loosen, wind or remove a spring or cable yourself. Both hold enough tension to cause serious injury, and they are the two repairs this trade exists for. If the door is stuck open, bring bikes and tools inside and lock the interior door between the garage and the house, then read what to do with a door stuck open.

What happens when a technician arrives to repair your garage door?

A HUSH repair visit anywhere in Ottawa or Gatineau starts with an arrival window on the phone and ends with you running the door yourself. Most repairs are finished in one visit, in under two hours.

1. You get an arrival window. Call (343) 700-1077 or book online and tell us what the door is doing, whether it is stuck open or shut, and the brand of door and opener if you know it. You get a real person on the phone and a real arrival window.
2. We inspect the whole door. The technician checks the springs, cables, drums, rollers, hinges, tracks and opener, not just the part that failed, because one failure often has its cause somewhere else. A cable that snapped because a spring is tired will snap again if only the cable is changed.
3. You see the fault and get a written price. We show you what failed and what the fix is, then write the quote before any work starts. Prices are before HST and the tax goes on the quote, so the number you approve is the number you pay.
4. We make the repair. Springs are matched to the door's weight, wire size and inside diameter, and wound with proper winding bars. Cables are re-seated on the drums at even tension. Worn rollers, hinges and brackets are swapped out, and high-tension work is done with the door clamped in place.
5. We tune the whole door. Every repair ends with the tune-up steps: we balance the door, set the spring tension, lubricate the hardware and test the opener safeties, including the photo-eye sensors and the auto-reverse.
6. You run the door before we leave. You open and close it with the remote and the wall button. The job is not done until the door runs quietly and reverses when something blocks it, and the 90-day Done-Right Promise starts that day.

What if the part your door needs is not on the truck?

We make the door safe, tell you what the part costs and how long it takes to arrive, and book a return visit to fit it.

The truck carries the parts that fail most: springs in the common sizes, lift cables, rollers, hinges, and opener parts such as drive gears, capacitors, logic boards, safety sensors and remotes. That is why most repairs are one visit. What we do not carry are parts made for one door: a section matched to your door's model and colour, a spring in an uncommon size, or a proprietary board for an older opener. If the door cannot run safely until the part arrives, we leave it closed and locked with the opener disconnected, so nobody runs it by accident.

Sometimes waiting is not the best answer, and we say so. When the board for an older opener is discontinued, a new opener from $595 installed can cost less than chasing the old part. When a matching section is no longer made, a new single door from $1,995 installed, or a double door at from $3,295 installed, is the better-supported fix. A new door is made to order, about 3 to 4 weeks from deposit.

How fast can you come, and do you charge extra on weekends?

We offer same-day service 7 days a week and charge no overtime fees, so a Saturday or holiday call costs the same as a Tuesday. For most Ottawa repairs we arrive within hours. Evening emergencies are handled on our emergency line until 9pm.

Because we route by neighbourhood and carry parts on the truck, we rarely need a second trip. If your door is jammed open and exposed, say so when you call and we will prioritise it. Either way, you get a real person on the phone, not a call centre, and a firm arrival window.

What does HUSH charge for a garage door repair?

A diagnostic service call starts at $150 and is free when we do a repair over $250. Most repairs start from $185. Springs start from $275, a spring pair from $400, cables and rollers from $100, and opener repair from $185. We quote the full price before any work begins.

There are no overtime or weekend surcharges, and the quote you approve is the price you pay. For a full breakdown by part, see what each repair costs. The two jobs people ask about most have their own pages: spring replacement cost covers the torsion and extension work, priced per spring and per matched pair. The motor unit is priced separately again, under opener repair and replacement cost. When repeated fixes start to approach the price of a new door, which is from $1,995 installed, we will tell you honestly.

Do you repair Garaga, Clopay, Wayne Dalton and Steel-Craft doors?

Every brand. We service Garaga, Clopay, Wayne Dalton and Steel-Craft doors, and we repair LiftMaster, Chamberlain and Genie openers. Springs, cables, rollers and hinges are largely interchangeable, so the brand on your door rarely changes the repair.

What matters is matching the right wire gauge, drum and cycle rating to your door, which we carry across common sizes. If you are weighing a repair against a new Garaga door, see the brands we work with and how they compare on our brands we service page.

We also repair Craftsman, Marantec and Linear openers. Craftsman units are rebadged Chamberlain openers, so their parts are easy to match. Three door brands have their own repair pages, with the faults and parts specific to each:

• Clopay door repairs, with sections matched to the model where the line is still made
• Steel-Craft door repairs, including the weather seals that fail first in freeze-thaw winters
• Wayne Dalton door repairs, including TorqueMaster springs that sit inside the shaft

Why do Ottawa garage doors fail in winter?

Cold is hard on a garage door. Below freezing, tired steel springs turn brittle and snap, grease stiffens so rollers and tracks bind, and a worn bottom seal lets the door freeze to the slab. The coldest Ottawa mornings are our busiest call days.

A standard spring is rated for roughly 10,000 cycles, about seven years, and a January cold snap is often the final straw. If your door is sluggish or noisy now, a fall garage door tune-up in Ottawa prevents most winter failures. To understand why the cold is so hard on the hardware, read why garage door springs break in winter. Freezing is a separate problem with a separate cure, and our guide on how to keep a garage door from freezing to the ground deals with the seal and the slab.

What does the 90-day Done-Right Promise cover on a repair?

If a repair is not working the way it should within 90 days, we come back and make it right at no extra charge. The promise lasts 90 days, and premium parts also carry their own manufacturer warranty. Every job is led by a factory-trained technician.

You get a written quote before work starts and an honest, no-pressure recommendation. See the full terms on our Done-Right Guarantee page. For how quotes, service calls and warranties work in practice, read the garage door FAQ for Ottawa.

Where do you repair garage doors across Ottawa and Gatineau?

We come to you across the whole region: Kanata, Nepean, Barrhaven, Orleans, Stittsville, Manotick and the urban core, plus Gatineau and Aylmer across the river. So if you are searching for garage door repair near me from anywhere in Ottawa or Gatineau, you are inside the area we cover. As a service-area business we have no showroom, the truck and the parts come to your driveway.

Pick your neighbourhood for local detail and response times:

• our Kanata service area
• garage door service in Nepean
• Barrhaven garage door repair
• garage door service in Orleans

Those four are the busiest routes rather than the whole territory, and the full map is on our garage door repair across our Ottawa and Gatineau service areas page.

Who is your technician, and is the work guaranteed?

Your repair is led by Omar, owner and factory-trained technician, with lead tech Jamal. Every job is backed by the 90-day Done-Right Promise. No subcontractors, and you approve the price before work begins.

Factory training on every major brand of door and opener matters most on high-tension parts like springs and cables. Read more about HUSH Garage Door Service and owner Omar.