Our 90-Day Done-Right Guarantee, and what it covers

What does the Done-Right guarantee cover?

It covers our labour and the repair working as it should for 90 days, plus the manufacturer warranty on every part we install. If our work is at fault within that window, we return and fix it at no charge.

The promise is simple. We do the job right the first time, and we put it in writing. That covers a broken spring repair backed by the guarantee, an opener repair and its parts warranty, cables, rollers, and a full door install. No fine print, no fighting over a receipt.

How long is the guarantee, and when does it start?

The 90-day Done-Right labour guarantee starts the day we complete the work. Premium parts carry their own manufacturer warranty that runs much longer, so a covered part failure is still handled after the 90-day labour window closes.

Think of it as two layers. The labour layer is 90 days and covers how the repair was done. The parts layer follows the part itself, which on a premium spring means a bounded limited-lifetime warranty rather than a fixed number of months.

Does the guarantee cover both labour and parts?

Two things are covered: our workmanship for 90 days, and every part we install under its manufacturer warranty. If a spring, opener or roller we fitted fails within its warranty, you are covered for the part and our return labour.

Labour: if the repair is not working right, we come back free

If the work we did is not performing as it should within 90 days, we come back and correct it at no cost, with no service call and no overtime fees, including evenings and weekends. We carry parts on the truck, so most return visits are settled in one trip.

Parts: premium spring and opener warranties (bounded limited-lifetime)

Our premium torsion springs are rated for 10,000 to 20,000 cycles and carry a bounded limited-lifetime parts warranty. New openers from LiftMaster and full doors from Garaga come with their own manufacturer warranties, which we register and stand behind. See every brand we service and warranty for the specifics.

What is not covered by the guarantee?

Honest limits keep the promise meaningful. The guarantee covers our work and the parts we install, not new damage, misuse, weather events, or repairs on a door we never touched. We tell you upfront so there are no surprises later.

New damage, abuse, and acts of weather

A car backing into the door, a panel kicked off track, or a door frozen to a concrete slab in an Ottawa cold snap are new events, not faults in our repair, so they fall outside the guarantee. We will absolutely fix them, but as a fresh job at a fair, quoted price.

Repairs to a door we did not service

We can only guarantee what we install. If another company did the last repair, or you supplied the parts yourself, we cannot warranty their work or those components. We will still service the door and back our own portion of the job with the same 90-day promise.

How do I make a guarantee claim?

One phone call. Ring (613) 255-1968, tell us what is happening and roughly when we did the work, and we book a free return visit. We keep a record of every job, so there is no receipt to hunt down.

You can also book a guaranteed same-day repair online and note that it is a warranty visit. Either way a real person, not a call centre, sorts it out. If it is a covered issue, you pay nothing for the return.

How does our guarantee compare to a typical garage door warranty?

Many operators guarantee parts but quietly exclude labour, so a return visit still costs a service call. HUSH guarantees both, with no overtime fees on covered claims. The result is a fix that is genuinely free if our work is at fault.

• 90-day labour guarantee, not just a parts-only warranty.
• No service call and no overtime fees on a covered return visit.
• Premium springs with a bounded limited-lifetime parts warranty.
• Prices quoted before we start, never inflated after.

Why can we stand behind every repair?

Because the work is done right the first time. Owner Omar is a factory-trained technician, we are licensed and fully insured with general liability, and we carry parts for every brand on the truck. Quality work makes a real guarantee affordable.

We are a licensed and insured Ottawa business (WSIB clearance #7421809, Ontario business #76481 2935 RT0001). Meet the factory-trained owner who stands behind the work. The guarantee is only as good as the people behind it.

Still have a question about the guarantee?

Most questions come down to what is covered, for how long, and how to claim. The short version: labour for 90 days, parts under their manufacturer warranty, and a single phone call to (613) 255-1968 to book a free return.

Still unsure whether your issue is covered? Call and ask before you book. We would rather tell you honestly that it is a new job than have you expect a free visit that does not apply. That is the no-pressure way we have always worked.